Shipping policy

Shipping Policy

Processing time

Orders are processed within 1-2 business days (Monday to Friday, excluding UK public holidays). You will receive a confirmation email when your order is placed and a further email with tracking details once it has been dispatched.

Delivery time

Standard delivery takes 3-5 business days from dispatch. Delivery times are estimates; occasional delays can occur during peak periods or due to circumstances outside our control, and we will keep you informed if your order is affected.

Shipping charges

Any shipping charge for your order is shown clearly at checkout before you pay. There are no hidden fees.

Tracking

Most orders are sent by a tracked service. Your tracking number is included in your dispatch email and can also be found in your order confirmation.

Delivery address

Please make sure your delivery address is complete and correct at checkout. We cannot be responsible for delays or losses caused by an incorrect address, and orders returned to us because of an incorrect address may incur a re-delivery charge.

Damaged or missing parcels

If your order arrives damaged, or has not arrived within 10 business days of dispatch, contact us and we will resolve it — either with a replacement or a refund.