Return & Refund Policy

We want you to be happy with your order. If something is not right, this policy explains how returns and refunds work at BrightonCart.

30-day returns

You may return most items within 30 days of delivery for a refund, provided the item is unused, in its original condition and in its original sealed packaging.

Health and hygiene items

For health and hygiene reasons, supplements, food and drink items, and opened skincare or personal care products can only be returned if they are faulty, damaged, or were sent in error. Unopened items in their original sealed packaging can be returned within 30 days.

How to start a return

Email us at vantoraecommerceltd@gmail.com with your order number and the item(s) you want to return. We will confirm the return address and next steps within 1-2 business days. Please do not send items back before contacting us.

Return postage

Unless the item is faulty, damaged or was sent in error, return postage is the customer's responsibility. If the item is faulty, damaged or incorrect, we will cover reasonable return postage or arrange a replacement.

Refunds

Once your return arrives and has been checked, we will email you to confirm your refund. Approved refunds are issued to your original payment method within 5-10 business days. Original delivery charges are refunded only where the return is due to our error or a faulty item.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, contact us within 7 days of delivery with a photo if possible. We will offer a replacement, repair (where applicable) or a full refund — whichever you prefer.

Exchanges

We do not offer direct exchanges. Please return the item for a refund and place a new order for the item you want.