Frequently Asked Questions

How long does delivery take?

Orders are processed in 1-2 business days and standard delivery takes 3-5 business days from dispatch. You will receive tracking by email once your order is on its way.

How do I track my order?

Your dispatch email contains a tracking link. If you cannot find it, check your spam folder or contact us with your order number.

Are your products genuine?

Yes. We sell genuine branded products, and every listing shows the brand, size and count so you know exactly what you are ordering.

Can I change or cancel my order?

Contact us as soon as possible after ordering. If your order has not been dispatched, we will change or cancel it free of charge. Once dispatched, please use our returns process.

What is your returns policy?

Most items can be returned within 30 days in their original sealed packaging. See the Return & Refund Policy page for full details, including the hygiene rules for supplements and opened personal care items.

My item arrived damaged or wrong. What do I do?

Contact us within 7 days of delivery, ideally with a photo, and we will send a replacement or refund you in full — your choice.

Do you ship internationally?

Delivery options and charges for your address are shown at checkout before you pay.

How can I contact you?

Through the Contact Us page or by email. We reply within 1-2 business days.