Return & Refund Policy

At Brighton Bags, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

We accept returns and refund requests within 30 days of delivery under the following conditions.

Eligible Returns

• Item arrived damaged or defective
• Wrong item received
• Item significantly differs from the product description
• Item received in unusable condition

Non-Eligible Returns

• Items showing signs of use, wear, or damage caused by the customer
• Products returned without original packaging
• Items returned after the 30-day return period
• Damage caused by improper handling or misuse

Return Requirements

To qualify for a return:

• The item must be unused and in its original condition
• Original tags and packaging should be included
• Return request must be submitted within 30 days of delivery
• Proof of purchase or order number must be provided

How to Request a Return

To start a return or refund request, please contact us at:

📧 Email: support@brightonbags.com

Please include:

• Your order number
• Reason for return
• Photos of the item (if damaged, defective, or incorrect)

Our customer support team typically responds within 24–48 business hours.

Refund Process

Once your returned item is received and inspected:

• You will be notified regarding approval or rejection of your refund
• Approved refunds will be issued to the original payment method
• Processing times may vary depending on your bank or payment provider
• Original shipping charges may not be refundable unless the error was ours

Exchanges

We offer replacements or exchanges for:

• Damaged items
• Defective products
• Incorrect items received

If you require an exchange, please contact our support team for assistance.

Return Shipping

Customers may be responsible for return shipping costs unless:

• The item was damaged upon arrival
• The wrong item was shipped
• The product is defective

In such cases, Brighton Bags may cover the return shipping costs.

Important Notes

• Please inspect your order upon delivery and report any issues promptly.
• Returned items that do not meet our return requirements may not be eligible for a refund.
• We reserve the right to refuse returns that do not comply with this policy.
• This policy may be updated at any time without prior notice.

Thank you for shopping with Brighton Bags. We value your trust and are committed to providing a positive shopping experience.