Frequently Asked Questions (FAQ)

1. What products do you offer?

We offer a wide range of stylish and functional bags, including handbags, backpacks, tote bags, crossbody bags, and duffel bags for men and women.

2. How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

3. How long does shipping take?

Estimated delivery times are:

• United Kingdom: 5–8 business days
• United States: 7–12 business days

Delivery times may vary depending on your location and local courier services.

4. Do you ship internationally?

Currently, we ship to the United Kingdom and the United States.

5. Can I return an item?

Yes. We accept returns within 30 days of delivery for eligible items that are unused and in their original condition. Please refer to our Return & Refund Policy for full details.

6. How do I request a return or report an issue?

Please contact our customer support team at support@brightonbags.com and include your order number along with details of the issue.

7. Can I cancel or change my order?

Orders can be modified or canceled only before they have been processed for shipment. Please contact us as soon as possible if you need assistance.

8. What materials are your bags made from?

Our bags are crafted from high-quality materials selected for durability, comfort, functionality, and modern style.

9. Are your bags suitable for everyday use?

Yes. Our collections are designed to meet the needs of everyday life, whether for work, travel, shopping, school, or casual outings.

10. How can I contact customer support?

📧 Email: support@brightonbags.com

Our customer support team aims to respond within 24–48 business hours.

11. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email so you can monitor your package's delivery status.

12. What if my item arrives damaged?

If your item arrives damaged or defective, please contact us immediately with photos of the product and your order number. We will work to resolve the issue as quickly as possible.